Accidental Mediator

Learn how to manage conflict calmly and constructively – even if it’s not in your job description.

This practical, skills-based workshop is designed for people who often find themselves mediating tricky conversations or tension between others – not necessarily as part of their role, but simply because someone has to.

You'll walk away with tools to:

Understand the common causes of conflict and how people typically respond
Recognise when to step in – and when not to
Create a more positive, collaborative culture at work
Raise concerns appropriately with those involved
Communicate clearly and calmly in difficult conversations or meetings
Identify the needs and emotions that often sit beneath conflict.

Who should attend?

Ideal for staff in small, medium and large organisations across any industry – particularly managers, HR teams, and anyone in customer-facing or client-facing roles.

Delivery: Live and online via Zoom
Cost: $350 + GST per person

Accidental Mediator – LIVE ONLINE

Choose your tickets

General Admission ticket